Project Description

The Jean Bishop Integrated Care Centre (ICC) in Hull officially opened on Friday, 6th July 2018, during the week the NHS celebrated its 70th birthday.

This innovative new facility, the first of its type in the UK, is set to transform care for older people in Hull by providing out of hospital care, reducing unnecessary hospital admissions, enabling residents to keep fit, healthy, and living independently in their own homes.

In a unique approach to health and care the Jean Bishop ICC groundbreaking services, and new clinically led team, will primarily treat 12,000 frail older people in Hull with long term conditions, who have been assessed by their GP as being at risk of hospital admission.

The Centre has a comprehensive specialist team including Older People’s Consultants/Geriatricians, Advance Nurse Practitioners, GPs, Pharmacists, Therapists, Social Workers and the voluntary sector. There are diagnostics at the centre enabling the team to undertake blood tests, x-rays and in the future CT scans.

Dr Dan Harman, Consultant Geriatrician at City Health Care Partnership CIC who run the services in the centre explains:

“It’s a totally different way of caring for patients. A member of our team visits the patient in their own home to undertake an assessment and identify issues that the patient wishes to discuss with the team when they attend the ICC. These issues often range from concerns about their health, social interaction or anything they are struggling with. Not only does this help the patient and carer understand what to expect at the ICC but it also helps us identify which members of the team they need to see.”

“Straight away you can tell it’s different as you wouldn’t see all those people in a hospital outpatient clinic at once, it brings everyone together in one place. A hospital admission is often a flashpoint in people’s lives, often when they have a crisis, and it can be difficult to identify their needs at that time. The care at the ICC feels different as it is about prevention and working in a proactive way. At the end of their visit to the ICC the patient is given a copy of their care plan to take home with them, knowing they’ve been listened to and having a plan and support in place which will be implemented and monitored.”

“We wanted the centre to be welcoming and warm and have had great feedback so far.  It enhances the healing environment, it’s relaxed, calm and dementia friendly. It’s about working together to agree and deliver the best care for the patient”.

The Jean Bishop Centre, which sits on the site of the former David Lister School in East Hull has been open since May 2018. In the longer term the aim is to reduce unplanned admissions by up to 20%. This has been forecasted to save the NHS up to £5.8 million, which the CCG says it could then reinvest in new services.


East Hull, UK

Primary Care / Integrated Care / Health and Social Care

Citycare, NHS Hull CCG and Community Health Partnerships

Lead Consultant


Complete June 2018

BBH 2018 Highly Commended in:
Primary Care
Clinicians Choice

Ref: 715

Linkedin Twitter Email Pinterest Google